IT SUPPORT
Our bespoke IT Support agreements, tailored to your business needs, combine value and quality without compromise.
Employing in-house I.T. expertise is expensive. arc I.T. Solutions can act as your outsourced I.T. department with our Helpdesk and Onsite teams, providing as much or as little support as your business needs with a scalable approach ready to develop your team when you are.
IT DEPARTMENTS
For businesses already employing an I.T. Department we can support your team by providing cover during busy periods, covering holidays for your key IT staff or enhancing service delivery by providing additional technical expertise on an ongoing basis, project management and resources for one off IT projects.
REDUCE DOWNTIME
Our primary aim is to reduce downtime in your business; we achieve this by working proactively on the maintenance and upkeep of your systems to ensure availability. Our team of technical staff have decades of experience among them, meaning we can resolve support requests in as short a time as possible, escalating issues internally or externally as required (dealing with 3rd party suppliers on your behalf) in order to keep your business operations productive.
FACE TO FACE
We hold regular account review meetings with all of our clients. This provides an opportunity to review the level of support you’re receiving, demonstrate through helpdesk reporting the efficiencies we’ve implemented and allows us to align our service to your business strategy to ensure continuous improvement for both your systems and our service delivery.
ONE SIZE DOESN’T FIT
There is no ‘one size fits all’ solution when it comes to technology. Each Business has its own requirements, the technology itself is benign; it is either seen as good or bad, depending upon the implementation and its original ‘fit for purpose’. In short it is the deployment and application of the technology – where the rubber meets the road so to speak – that makes the difference in its value, be it added or lost in your organisation.
We build a bespoke IT support package with you to meet the requirements of your business strategy – after an inventory and assessment of your current systems we will make recommendations as appropriate. Once on board your staff will have access to our IT support helpdesk, which provides remote support via email, telephone or desktop shortcut. Your team can speak to a real human being based at our Staffordshire HQ and we will be troubleshooting on your behalf, within 15 minutes. If required, we will escalate to 2nd line IT support or above after 30 minutes. If we are unable to resolve the issue remotely then we will despatch a Field engineer to site to provide the resolution. Critical Incidents affecting multiple users or the whole site will see an engineer on the way to your site within the hour. We manage renewals, licenses, hardware warranties and liaise with your 3rd party suppliers so that you don’t have to, should the need arise.
