IT Support Agreements
Our IT Support Services
At ARC IT Solutions, we understand that every business has different IT requirements. That’s why we offer a range of flexible support agreements designed to provide reliable, proactive, and cost-effective IT support for organisations of all sizes.
Why Choose ARC IT Solutions?
- Local, experienced IT professionals
- Proactive monitoring and maintenance
- Dedicated account management
- Friendly, jargon-free support
- Flexible support packages tailored to your business
Standard Support Agreement
Our Standard Support Agreement provides unlimited remote helpdesk support and expert technical advice whenever you need it.
This is an ideal solution for businesses that primarily require remote assistance while benefiting from the reassurance of a dedicated IT support partner. When onsite support is required, visits are charged at a reduced hourly rate.
What is included?
- 08:00 – 17:30 Weekday Engineer Support
- Unlimited Remote email and telephone support.
- Reduced Onsite Support hourly rate.
- Preferential rates on project and consultancy work
- Third-Party supplier and vendor liaison
- Proactive device maintenance and Patch Management
- Management of renewals licenses subscriptions and warranties where applicable
- Managed Anti Virus Protection
- Microsoft 365 Management and Support
- Disaster recovery planning for critical hardware and systems
Best for: Small to medium-sized businesses looking for predictable support costs and responsive remote assistance.
Plus Support Agreement
Our Plus Support Agreement offers complete peace of mind with a fixed monthly cost covering both remote and onsite IT support.
With unlimited support included, there are no unexpected charges when issues arise, allowing your business to focus on operations while we take care of your technology.
What is included?
- 08:00 – 17:30 Weekday Engineer Support
- Unlimited Remote email and telephone support.
- Unlimited Onsite Support
- Third-Party supplier and vendor liaison
- Proactive device maintenance and Patch Management
- Management of renewals licenses subscriptions and warranties where applicable
- Managed Anti Virus Protection
- Microsoft 365 Management and Support
- Disaster recovery planning for critical hardware and systems
Best for: Businesses that require comprehensive IT support with fully predictable monthly costs.
Block Hour Support
- Rolling monthly agreement
- A pre-agreed number of support hours each month
- Unused pre-purchased hours carried over to the following month
- Additional hours available at a pre-agreed rate
- Optional out-of-hours and 24/7 support arrangements
Best for: Organisations with internal IT resources or 3rd line infrastructure support, that require minimal assistance.
Ad-Hoc IT Support
Need expert IT support without the commitment of a full managed service contract? Our Ad-hoc IT Support service provides professional assistance whenever you need it.
With a minimal agreement in place to include entry level security and remote accessibility, while retaining the flexibility of pay-as-you-go remote IT support. Our experienced engineers are available to provide both remote and onsite assistance, with all work charged at our standard hourly rates.
Best for: Businesses that require occasional IT support and advice without the cost of a monthly managed support contract.
Looking for Out of Hours Support? Please specify and we can look to incorporate this within your contract.
Whether you’re looking for fully managed IT services, additional support for your internal IT team, or occasional expert assistance, we’re here to help. Call us now 01782202529 to discuss the right support agreement for your business.