arc I.T. provide a professional, bespoke and reliable virtual IT department for businesses, charities and educational organisations.

Formed in 2003 by specialists in Dell, Compaq & HP Technologies, we have personally witnessed the road from dial up modems to cloud services. Our MD once asked the production manager in a Large Enterprise what were the 3 priorities for IT in the business; his reply was that the priorities were, in order:-

1. Production
2. Production
3. Production

Wonderfully simple, a very direct and clear instruction for I.T. departments across the globe on precisely where their focus should be, if they are to add true value to the organisation. This simple mantra has stayed with us and has been repeated and the story retold over and over through the years. Whilst we deal with a significant number of commercial and other clients that are not in the production arena like the previous manager, all organisations will thrive or wither on the vine dependent upon the level of productivity of the staff in said organisation. This Large Enterprise approach to I.T. Support is one of the reasons for our success in customer retention, in that we appreciate that while we are working on a support call, the user is largely non-productive for the organisation – yet wages still have to be paid. On a day-to-day basis, this is where value is either added or lost to the organisation by I.T.

Our ability to understand the current and future business needs of your business, coupled with our outstanding customer service will help your business grow and flourish. We are experts in maximising your existing I.T. infrastructure to help you achieve additional returns on your investment.

OUR AIMS

We focus on your business objectives, working with you to achieve them. From increasing profitability and productivity to reducing costs, we offer the
benefit of employing highly trained and professional staff at a fraction of the cost.

WORKING PARTNERSHIPS

If you have an existing IT department we will work with them to extend and complement their skills and to provide additional support where necessary.

SUPPORTING YOU

No matter what the size of your business we will be there when you need us, offering comprehensive help and support when you need it whilst working with you to plan for the future.

STAFF DEVELOPMENT

All our staff are engaged in a continual and ongoing professional development programme to ensure that they can meet and exceed the challenging demands of an ever changing IT sector.