iPhone 4 connecting to Microsoft Exchange issues

We have been contacted by several customer after upgrading to an iPhone 4. They cannot reconfigure the phone with exchange even though it worked fine with iPhone 3.

here are a few pointers

iPad Exchange ActiveSync

  • Tap the “Settings” icon from the home screen, then “Mail, Contacts, Calendars
  • In “Mail, Contacts, Calendars”, tap “Add Account…”
  • Tap the “Microsoft Exchange” icon
    Note: This is where you come in if you tap the Mail app from the home screen with no accounts configured

Now you will enter your Exchange account information:

  1. Your full Email address
  2. You may need to enter an Exchange Domain (like “IT” or “Sales”), but this is not the place to enter the Internet domain name (like “company.com”) (see “What Domain Name Do I Enter?” below for more details)
  3. Your Exchange Username
    Note: This is usually the first part of your email address before the “@” sign (e.g. “billg”), but you may have to also enter your Exchange domain (e.g. “msexecbillg.microsoft”)
  4. Your Exchange Password
  5. You can optionally modify the Description to something other than your email address
  • Tap “Next” and the iPad will attempt to auto-discover and configure the Exchange account
    Note: This can take up to 5 minutes on slow networks or if autodiscovery is not supported
  • If your Exchange server configuration does not support Autodiscovery, it will fail (saying it couldn’t validate your account), and you will have to manually enter the Server name)
  • Tap “Next” and the iPad will verify the configuration
  • By default, the iPad will synchronize all three data types (Mail, Contacts, and Calendars) with your Exchange ActiveSync server, but you can turn one or more off if you wish.

If you are still having issues call us on 01782 202529

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