2nd Line Technical Support Engineer – Field/Helpdesk Role

Due to continued growth, a Full-time position has arisen for an experienced IT Field Support Engineer/Helpdesk Engineer, to join our technical team within a growing Managed Service Provider.

Time will be split between our Helpdesk and the Field, comprising of Service Desk Remote Support and Onsite Installations of IT equipment. This is a position with excellent prospects for career advancement within a busy, energetic, friendly and highly capable IT support team.

You will be;

  • An experienced technical support professional with a minimum of 2 years in MSP environment.
  • An active problem solver with the ability to think on your feet.
  • A skilled communicator.
  • Committed to going the extra mile for client satisfaction.
  • Willing to put the team first.
  • Driver with own vehicle.


You will have working knowledge and experience of the following;

  • Field experience – pickups, drop offs and diagnostics.
  • Remote Technical Support via Telephone and Email.
  • Microsoft Desktop and Server Operating System Support.
  • Basic Network and Internet Support including Associated Hardware.
  • Microsoft Core infrastructure services (AD, DNS, DHCP, RDP).
  • Microsoft Exchange and Office 365.
  • Microsoft Office Suites Support.
  • Backup Technologies.
  • Basic Firewalling and Routing.
  • Anti-Virus and Anti-Spam Software and Services.
  • IT Hardware Installation, Maintenance and Support experience.


The following would be desirable and strengthen your application;

  • Microsoft Certified Professional.
  • Microsoft Certified Technology Associate.
  • Manufacturer Accreditations such as HP, Dell etc…


Please note that an Enhanced DBS check will be required prior to any offer of employment.

Salary: £18,000.00 to £25,000.00 dependent upon experience.


Please email a copy of your CV to recruitment@arcitsolutions.co.uk