• IT Support Levels
• Server Monitoring
• Server Maintenance
• Changing IT Support Providers
• What to expect
• Jargon Buster

• IT Support Stoke-On-Trent
• IT Support Staffordshire
• IT Support Cheshire
• IT Support Newcastle

Things to Expect From Your IT Provider

We work so that you will not have the need to call us. It is our responsibility to keep your IT working properly so that you can concentrate on what your core business activities. IT that is reliable, resilient, accessible and available - all day, every day. We make your IT infrastructure work effectively so that you don’t have the worry or the headaches, and spend your time doing what you do best, making money in your business, while being confident that we will take care of your systems as if they were our own.

• Ask for user support and training, to become more self sufficient
• Ask for you or your staff to get involved with the projects
• Ask for fixed pricing
• Ask for full system documentation
• If you decide to switch providers or take someone on to look after your IT in-house, it should be as simple as picking up the manual to look at your settings and configurations’.
• Ask to speak to a few of their recent clients
• Has the company got relevant insurances - professional indemnity and eRisk
• Contingency and a strategy in place if a key machine fails

What makes us different?

Our primary goal is not supporting people and business. arc I.T. use technology to make lives easier and more productive. By making personal changes and asking “What would you like to change?” or “What would make your job easier?” the change we support happens more quickly as users buy in and are eager for the change to happen. arc I.T. will accommodate the change - whether this is through new technologies, the business environment or refined business goals.

Ideally, your supplier should have a clear view of your business goals and the role of IT in achieving these.

Trying to purchase IT systems and services at the lowest possible cost - with no regard to your business goals for the project or the overall cost of ownership - is likely to lead to a strained relationship with your supplier and cause system problems.

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