IT SUPPORT LEVELS

Fixing IT problems quickly, easily and efficiently!

We won’t leave you waiting for hours to fix a problem, our experienced and expert staff enable us to design, install, support and maintain business networks of any size, saving you downtime and money. We will install remote software on all PC’s and Servers so we can access within seconds or with the “arc IT Calling card” the user can initiate contact with us to access their machines.

Our 2 simple IT support agreement options

Support Standard
A fixed price monthly plan covering unlimited telephone, email and remote support on all items and sites listed. Onsite support is charged at a reduced hourly rate.

Support Plus
A fixed price monthly plan covering unlimited telephone, email, remote and onsite support on all items and sites listed.

Our IT Support options include:

  • Unlimited Telephone, email and remote support
  • 30 minute response time for support requests
  • 24/7 Proactive server monitoring with 15 minute checks
  • Full system documentation and full network inventory reports
  • Discount on project work
  • 1 hour onsite assistance for critical issues
  • Guaranteed response times
  • Recovery plans for critical hardware – controlling your exposure to downtime due to machine failure

During office hours the server monitoring software displays on large screens that are visible to all engineers alerting us of any potential issues, also we receive and email alert 24×7

Our services are also available on an ad-hoc basis, charged by the hour if you aren’t yet ready to commit to a plan.