Lack of urgency, response or reaction from your current IT Support provider? try ARC iT
When something goes wrong with your IT, do you get it fixed quickly, easily and efficiently? Or are staff left waiting for hours, with all the wasted time and money that means? ARC iT have a unique wealth of experience and expertise that allows us to design, install, support, maintain and protect business networks of any size and guarantee a quality IT support service.
No contracts until you are 100% satisfied
What have you got to lose? We guarantee that the support we provide will remove your biggest PC and IT support headaches. We know that we will not be taken advantage of, as all modern day business owners are just honest people trying to find an IT support company that they can trust. ARC iT will make it easy to change from your current IT support provider.
ARC iT Support Levels – Two simple packages for businesses 1 PC to 1000+PC's.
ARC iT support extra - fully inclusive option - one fixed price for onsite, telephone, email and remote support.
ARC iT Support standard - This gives you unlimited telephone, email and remote support, onsite work is on a pay-as-you-go basis, meaning you only pay when we visit you.
Whether you have an IT department or not, ARC iT Solutions support packages give you that extra skill or cover, giving guaranteed response times for both critical and non critical incidents. Prevention is better than cure. We will get your system to a supportable level, whilst performing preventative maintenance so that we site visits are reduced to a minimum.
Both our IT Support packages include:
- Unlimited Telephone, email and remote support
- 24 x 7 Proactive server monitoring
- Online backup
- Full system documentation and full network inventory report
- Discount on project work
- 4 hour response onsite for critical issues
- Guaranteed response times at no extra cost
- Recovery plans for your critical hardware, meaning you control your exposure to downtime due to machine failures
ARC iT is based in Stoke On Trent and cover all Staffordshire, Cheshire and surrounding areas.
ARC iT can provide full outsourced IT Support for 10% of the cost of an average IT person's salary.
- Fixed Price IT Support
- Unlimited telephone, email and remote support
- Unlimited Onsite support included
- Full system documentation will be generated
- 1 hour a month server health checks
- 24 x 7 proactive server monitoring
- 20 % discount on project work and additional onsite hours
- 4 hour onsite for critical / 8 hour for non critical
- Pay as you go for onsite engineer
- Unlimited telephone, email and remote support
- Onsite hours available when required
- System documentation will be generated
- Onsite support charged at 25% standard rate
- 24 x 7 proactive server monitoring can be added
- 10 % discount on project work
- 4 hour onsite for critical / 8 hour for non critical
- Online backup for 2 machine included
- You know what you are going to pay each month
- Minimises additional training and hiring costs
- Proactive support
- Your systems will be fully documented
- SPAM and Virus email filtering included
- Guaranteed response times
- Online backup for 1 machine included
- Lower monthly costs
- Pay as you go for onsite support
- Fixed cost for telephone, email and remote support
- Minimises additional training and hiring costs
- System documentation will be produced
- Guaranteed response times
ARC iT Solutions ltd, Thornton House, Cemetery Road, Stoke On Trent, Staffordshire, ST4 2DL
