Lack of urgency, response or reaction from your current IT Support provider?
When something goes wrong with your IT, do you get it fixed quickly, easily and efficiently? Or are staff left waiting for hours, with all the wasted time and money that means? arc I.T. have a unique wealth of experience and expertise that allows us to design, install, support, maintain and protect business networks of any size and guarantee a quality IT support service.
Ask our clients why they chose us
What have you got to lose? We guarantee that the support we provide will remove your biggest PC and IT support headaches. We know that we will not be taken advantage of, as all modern day business owners are just honest people trying to find an IT support company that they can trust. arc I.T. will make it easy to change from your current IT support provider.
arc I.T. Support Levels – Two simple packages for businesses 5 PC to 250 + PC's.
arc I.T. support PLUS - fully inclusive option - one fixed price for onsite, telephone, email and remote support.
arc I.T. Support standard - This gives you unlimited telephone, email and remote support, onsite work is on a pay-as-you-go basis, meaning you only pay when we visit you.
Whether you have an IT department or not, arc I.T. Solutions support packages give you that extra skill or cover, giving guaranteed response times for both critical and non critical incidents. Prevention is better than cure. We will get your system to a supportable level, whilst performing preventative maintenance so that we site visits are reduced to a minimum.
Both our IT Support packages include:
- Unlimited Telephone, email and remote support
- 30 minute response times to support requests
- 24 x 7 Proactive server monitoring
- Full system documentation and full network inventory report
- Discount on project work
- 4 hour response onsite for critical issues
- Guaranteed response times at no extra cost
- Recovery plans for your critical hardware, meaning you control your exposure to downtime due to machine failures
arc I.T. is based in Stoke On Trent and cover all Staffordshire, Cheshire and surrounding areas.
| Service | PLUS | Standard |
| Onsite Hours Included |  |
 |
| 15 Minute response to ALL support requests | |
|
| 30 Minute response to ALL support requests | |
|
| Are additional options available for out of hours support i.e 24x7, 08:00-20:00 | |
|
| Documentation of systems | |
|
| Onsite Response 4 hour | |
|
Unlimited Telephone support included | |
|
| Unlimited Email support included | |
|
| Unlimited Remote support included | |
|
| Schedule site visits included | quarterly | bi-annual |
| Preventative maintenance/health check | |
|
arc I.T. can provide full outsourced IT Support for 10% of the cost of an average IT person's salary.
- You know what you are going to pay each month
- 15 minute response times to support requests
- Minimises additional training and hiring costs
- Proactive support
- Your systems will be fully documented
- Guaranteed response times
- Lower monthly costs
- 30 minute response times to support requests
- Pay as you go for onsite support
- Fixed cost for telephone, email and remote support
- System documentation will be produced
- Guaranteed response times
arc I.T. Solutions ltd, Thornton House, Cemetery Road, Stoke On Trent, Staffordshire, ST4 2DL
