arc I.T. Solutions - PC Support

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  • IT Support Stoke-On-Trent
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Lack of urgency, response or reaction from your current IT Support provider?

When something goes wrong with your IT, do you get it fixed quickly, easily and efficiently? Or are staff left waiting for hours, with all the wasted time and money that means? arc I.T. have a unique wealth of experience and expertise that allows us to design, install, support, maintain and protect business networks of any size and guarantee a quality IT support service.

Ask our clients why they chose us

What have you got to lose? We guarantee that the support we provide will remove your biggest PC and IT support headaches. We know that we will not be taken advantage of, as all modern day business owners are just honest people trying to find an IT support company that they can trust. arc I.T. will make it easy to change from your current IT support provider.

arc I.T. Support Levels – Two simple packages for businesses 5 PC to 250 + PC's.

arc I.T. support PLUS - fully inclusive option - one fixed price for onsite, telephone, email and remote support.

arc I.T. Support standard - This gives you unlimited telephone, email and remote support, onsite work is on a pay-as-you-go basis, meaning you only pay when we visit you.

Whether you have an IT department or not, arc I.T. Solutions support packages give you that extra skill or cover, giving guaranteed response times for both critical and non critical incidents. Prevention is better than cure. We will get your system to a supportable level, whilst performing preventative maintenance so that we site visits are reduced to a minimum.

Both our IT Support packages include:

  • Unlimited Telephone, email and remote support
  • 30 minute response times to support requests
  • 24 x 7 Proactive server monitoring
  • Full system documentation and full network inventory report
  • Discount on project work
  • 4 hour response onsite for critical issues
  • Guaranteed response times at no extra cost
  • Recovery plans for your critical hardware, meaning you control your exposure to downtime due to machine failures

arc I.T. is based in Stoke On Trent and cover all Staffordshire, Cheshire and surrounding areas.

Service PLUS Standard
Onsite Hours Included Onsite hours Onsite hours
15 Minute response to ALL support requests 15 Minute response to ALL support request 15 Minute response to ALL support request
30 Minute response to ALL support requests 30 Minute response to ALL support request 30 Minute response to ALL support request
Are additional options available for out of hours support i.e 24x7, 08:00-20:00 out of hours  YES  out of hours  YES
Documentation of systems it systems Documented YES  it systems Documented YES
Onsite Response 4 hour Onsite Response 4 hour Onsite Response 4 hour
Unlimited Telephone support included SPAM and Virus email filtering SPAM and Virus email filtering
Unlimited Email support included Email support included Email support included
Unlimited Remote support included Unlimited Remote suppor Unlimited Remote suppor
Schedule site visits included quarterly bi-annual
Preventative maintenance/health check SPAM and Virus email filtering SPAM and Virus email filtering

arc I.T. can provide full outsourced IT Support for 10% of the cost of an average IT person's salary.

arc I.T. Support PLUS benefits
  • You know what you are going to pay each month
  • 15 minute response times to support requests
  • Minimises additional training and hiring costs
  • Proactive support
  • Your systems will be fully documented
  • Guaranteed response times
arc I.T. Support standard benefits
  • Lower monthly costs
  • 30 minute response times to support requests
  • Pay as you go for onsite support
  • Fixed cost for telephone, email and remote support
  • System documentation will be produced
  • Guaranteed response times
  • Small Business specialist
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  • Tel : 01782 202 529
  • Tel : 01782 206 492

arc I.T. Solutions ltd, Thornton House, Cemetery Road, Stoke On Trent, Staffordshire, ST4 2DL

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