IT SUPPORT

IT Support 24-7

Our bespoke IT Support agreements, tailored to your business needs, combine value and quality without compromise.

 

Employing in-house I.T. expertise is expensive, arc I.T. Solutions can act as your outsourced I.T. department with our Helpdesk and Onsite teams, providing as much or as little support as your business needs with a scalable approach ready to develop your team when you are.

IT DEPARTMENTS

For businesses already employing an I.T. Department we can support your team by providing cover during busy periods, to cover holidays for your key IT staff or to enhance the service delivery to your organisation by the addition of technical expertise on an ongoing basis, project management and resource for one off IT projects.

REDUCE DOWNTIME

Our primary aim is to reduce downtime in your business; we achieve this by working proactively on the maintenance and upkeep of your systems to ensure availability, we leverage decades of experience among our team of 10 technical staff to resolve support requests in as short a time as possible, escalating issues internally or externally (we will deal with 3rd party suppliers on your behalf) as required in order to keep your business operations productive.

FACE TO FACE

We hold regular account review meetings with all of our clients. This provides an opportunity to review the level of support you’re receiving, demonstrate through helpdesk reporting the efficiencies we’ve implemented and allows us to align our service to your business strategy to ensure continuous improvement for both your systems and our service delivery.

ONE SIZE DOESN’T FIT

There is no ‘one size fits all’ solution when it comes to technology, each Business has its own requirements to meet the business strategy, the technology itself is benign; it is either seen as good or bad, depending upon the implementation and its original ‘fit for purpose’. In short it is the deployment and application of the technology – where the rubber meets the road so to speak – that makes the difference in its value, be it added or lost to your organisation.

We build a package with you to meet the requirements of your business strategy, after an inventory and assessment of your current systems we will make recommendations as appropriate. Once on board your staff will have access to our helpdesk, which provides remote support via email, telephone or desktop shortcut, your team will speak to a real human being based at our Staffordshire HQ and we will be troubleshooting on your behalf or with you within 15 minutes, with escalation after 30 minutes to 2nd Line or above as required. If we are unable to resolve the issue remotely then we’ll despatch a Field engineer to site to provide the resolution. Critical Incidents affecting multiple users or the whole site will see an engineer on the way to site within the hour. We manage renewals, licenses, hardware warranties and liaise with your 3rd party suppliers so that you don’t have to, should the need arise.