Posts Tagged ‘blackberry technical support’

Trackball issues?

Tuesday, February 23rd, 2010

Lots of people are approaching us with problems with their Blackberry’s trackball –the handset’s main navigation system.

Of all the problems we are asked about here at ARC IT Solutions, this is probably one of the most common.

So what can you do if you’re having trackball issues?  It’s not good news I’m afraid – there’s not much you can do at all.

It’s probably terminal, so you’ll have to contact your airtime provider for assistance. You basically need a new unit, so you should be able to replace it under your insurance policy.

It may not be completely unsalvageable, and your provider may decide to send  it to a Blackberry repair specialist.

In any case, you should probably check that your insurance policy is current, because otherwise a trackball problem could become an expensive ordeal.

Sorry to be the bearer of bad news!

Simple ways to free up memory space on your Blackberry

Thursday, February 4th, 2010

Last week we tackled one of the major issues with having too little memory space on your Blackberry – namely the memory leak.

Just to recap, to check how much memory you have left, go to the File Free section, by either:

  • going to Options, and then Status
  • holding ALT, SHIFT and H

Once you’ve done that, the display will tell you how much memory you’ve used, and how much you have left (File Free). Really you need to be aiming for between 12mb and 14mb of space, otherwise your handset won’t function as well.

The main way to free up memory space is to delete apps and files you don’t use. But there are a number of other ways, which are good if deleting apps & files isn’t an option, or deleting them hasn’t made much of a difference.

The first is to enable content compression:

  • go to Options
  • then Security
  • and finally Enabled Content Compression

Another way is to delete the Help application. Once you’ve got to grips with your Blackberry you don’t really need this anymore, so:

  • go to Options
  • then Applications
  • and then delete the Help one (by selecting the app, pressing Menu, and then Delete)

Thirdly you can delete the sample video:

  • go to Options
  • then Advanced Options
  • and finally Applications.
  • Highlight Blackberry Sample Video
  • Press Menu, then Delete

Next, you could try deleting the unused languages. You will have an option to remove them from the Application Loader screen.

And finally, you could delete pictures. Get rid of any unwanted images or move them to your memory card.

So that’s five handy hints to free up some space and get your Blackberry working faster and smoother. Drop by next week – there are another five tips which we’ll reveal in our next entry.

Until then, have fun!

Andy @ ARC IT Solutions.