Hello and welcome to our new blog, where we will keep you posted on developments at ARC IT Solutions and also try and solve some of your computer-related headaches.
We are specialists at dealing with Blackberry problems – particularly anything to do with Blackberry Enterprise Server – and as such we handle lots of enquiries which are connected to installation and configuration.
Many of them are fairly straight-forward if you’ve been dealing with Blackberries for as long as we have (over six years now!), and we will aim to sort out as many as we can through this blog. That way you don’t have to make that support call and build a massive phone bill!
Of course we are still here to help if your issue is more advanced than the ones we cover here. Please feel free to give us a call on 0844 7452 123, or visit our website.
1. One of the most common problems we hear about is the Blackberry screen is frozen. So what do you do if your handset freezes and you can’t scroll up or down, or click on anything?
Well, you have two options.
Firstly, you could try a ’soft reset’. This is available on any handset, except the Pearl 81xx series. Hit your device’s ALT, right shift/CAP, and DEL keys simultaneously.
Your display will go black, and your LED indicator will turn red for a few seconds. Don’t be alarmed, this doesn’t mean impending doom! Your handset is just going through the reboot process, which can take a few minutes.
If that doesn’t work, try a ‘hard reset’.
This is merely removing your battery without first turning the unit off.
2. Another popular enquiry is connected to email – namely your Blackberry isn’t sending or receiving email messages. This can obviously be a big inconvenience, especially for business users.
The first thing to do is to look in the top left of your display. Can you see ‘GPRS’ in capital letters?
GPRS stands for General Packet Radio Service and is available on most second and third generation phones. It provides the user with ‘always-on’ internet access.
If that’s missing, it could be because you are not receiving a GPRS signal, and that’s probably what’s causing the issue. Try moving outside, or around the building, until the letters return to your display. It really can be that simple.
If you can see ‘GPRS’ on your display, but it’s in small letters rather than CAPS, you have no Blackberry data package and that means it’s time to call your airtime provider.
If neither of those work, you could also try a ‘hard reset’ which we described earlier.
Ok so that’s two of the biggest Blackberry battles fought and won. We’ll be back next week with more info on how to heal your Blackberry headaches.