Lots of people are approaching us with problems with their Blackberry’s trackball –the handset’s main navigation system.
Of all the problems we are asked about here at ARC IT Solutions, this is probably one of the most common.
So what can you do if you’re having trackball issues? It’s not good news I’m afraid – there’s not much you can do at all.
It’s probably terminal, so you’ll have to contact your airtime provider for assistance. You basically need a new unit, so you should be able to replace it under your insurance policy.
It may not be completely unsalvageable, and your provider may decide to send it to a Blackberry repair specialist.
In any case, you should probably check that your insurance policy is current, because otherwise a trackball problem could become an expensive ordeal.
Sorry to be the bearer of bad news!
Tags: arc it solutions, blackberry, blackberry technical support, problems with blackberry, trackball
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