Archive for February, 2010

Trackball issues?

Tuesday, February 23rd, 2010

Lots of people are approaching us with problems with their Blackberry’s trackball –the handset’s main navigation system.

Of all the problems we are asked about here at ARC IT Solutions, this is probably one of the most common.

So what can you do if you’re having trackball issues?  It’s not good news I’m afraid – there’s not much you can do at all.

It’s probably terminal, so you’ll have to contact your airtime provider for assistance. You basically need a new unit, so you should be able to replace it under your insurance policy.

It may not be completely unsalvageable, and your provider may decide to send  it to a Blackberry repair specialist.

In any case, you should probably check that your insurance policy is current, because otherwise a trackball problem could become an expensive ordeal.

Sorry to be the bearer of bad news!

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Posted in Security Services | 1 Comment »

Are your laptops still running slow? –

Friday, February 19th, 2010

Call us today for a laptop service – half price @ £40 (AVG 9.0 included worth £39.99 on http://www.avg.com/gb-en/225810)

Do you find that you’re PC or laptop is becoming increasingly unresponsive or just not running as smoothly as it did when you first bought it? If this is the case you are not alone – 9 out of 10 computers that we attend to are not performing as they should. But this often annoying problem is quick and easy to fix. ARC IT can carry out a laptop or PC service that will speed up your machine and enable you to get a longer life out of it, not only giving you more time but also help you to reduce costs. Why spend money on a new laptop when you can get more out of your existing one?

Our laptop MOT will:

  • Check for Antispyware & Viruses that FREE antivirus programs cannot detect
  • Clean Up Fix & optimise windows registry
  • Check hard drive fragmentation – files will open quicker
  • Optimise your performance and free up memory
  • Remove temporary and corrupt files
  • Modify automatic start-up programs to maximise memory
  • Speed up your internet browser

If required we will remove all other security program and install AVG 9.0 internet security 1 year licence.

ARC iT return most laptops within 6 hours, depending on that amount of data on your hard drive and specification of your laptop.

Collect and return service available for £10

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More tips for freeing up Blackberry memory

Tuesday, February 16th, 2010

As our regular readers will know, we’ve been helping you out with your Blackberry headaches for the past few weeks.

So far, we’ve done:

  1. The Blackberry screen is frozen
  2. The Blackberry isn’t sending or receiving email messages
  3. The Blackberry can’t connect to Enterprise Server
  4. Blackberry memory leaks

And most recently we’ve covered a few ways to free up memory and get your handset working smoother and faster:

  1. Enable content compression
  2. Delete Help application
  3. Delete the sample video
  4. Delete any unused languages
  5. Delete any images

But there are still a few things you can do to free up memory, if none of the above work.

1. Reduce allocated media memory: start the ‘Media’ application, and then press the Menu key. Change your Device Memory Limit to 12mb.

2. Change save time for messages: click on the ‘Messages’ icon, and then press the Menu key again. Select Options, and then General Options. From there, go to the Keep Messages option and lower the value. This means your messages won’t be saved for as long on your handset.

3. Change call log options: click on the phone icon, and then choose Menu, and Options. From there, go to Call Logging, and change to ‘None’ or ‘Missed Calls’ if you prefer (it will either stop logging calls, or just log your missed calls).

4. Remove unused apps: we have mentioned this before, but you can also delete things like Tasks, Memo, Blackberry Messenger etc to free up space. All of these can be removed from the Application Loader in your Desktop Manager.

5. Deleting old messages: I tend to delete my old messages every morning, because getting rid of old emails & messages will save space and reduce lag.

So that’s our ten top tips for freeing up memory on your Blackberry.

Tune in next week and we’ll let you know what to do if you’re having trackball issues.

Of course, if your problem is more serious than the ones we’ve discussed here (or over the past few weeks), you can always give us a call at ARC IT Solutions.

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We need a new technician – can you help??

Friday, February 12th, 2010

Things are getting increasingly busy here at ARC IT Solutions.

So much so in fact we are taking on more staff. Can you help us?

We are looking for a new technician to deal with 1st and 2nd line support calls from our clients. Most of this is done remotely but they will also be required to deal with problems on-site.

You must have solid experience of IT support, particularly in Windows 7, Vista, Server 2003, and server SBS 2003/2008.

Further information can be found here: http://www.arcitsolutions.co.uk/company/vacancies.php.

Local media coverage can only help with enquiries. We were covered by our local paper The Sentinel on Monday.

The story can also be found on the This is Business Staffordshire website: http://www.thisisbusiness-staffordshire.co.uk/news/Firms-offer-support/article-1812956-detail/article.html.

We’ll be back on Monday to help with more Blackberry headaches. Coming up: more tips on freeing up memory.

In the meantime, have a great weekend, and whatever you do, don’t forget Valentine’s Day. Believe me, your life won’t be worth living if you do!

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Simple ways to free up memory space on your Blackberry

Thursday, February 4th, 2010

Last week we tackled one of the major issues with having too little memory space on your Blackberry – namely the memory leak.

Just to recap, to check how much memory you have left, go to the File Free section, by either:

  • going to Options, and then Status
  • holding ALT, SHIFT and H

Once you’ve done that, the display will tell you how much memory you’ve used, and how much you have left (File Free). Really you need to be aiming for between 12mb and 14mb of space, otherwise your handset won’t function as well.

The main way to free up memory space is to delete apps and files you don’t use. But there are a number of other ways, which are good if deleting apps & files isn’t an option, or deleting them hasn’t made much of a difference.

The first is to enable content compression:

  • go to Options
  • then Security
  • and finally Enabled Content Compression

Another way is to delete the Help application. Once you’ve got to grips with your Blackberry you don’t really need this anymore, so:

  • go to Options
  • then Applications
  • and then delete the Help one (by selecting the app, pressing Menu, and then Delete)

Thirdly you can delete the sample video:

  • go to Options
  • then Advanced Options
  • and finally Applications.
  • Highlight Blackberry Sample Video
  • Press Menu, then Delete

Next, you could try deleting the unused languages. You will have an option to remove them from the Application Loader screen.

And finally, you could delete pictures. Get rid of any unwanted images or move them to your memory card.

So that’s five handy hints to free up some space and get your Blackberry working faster and smoother. Drop by next week – there are another five tips which we’ll reveal in our next entry.

Until then, have fun!

Andy @ ARC IT Solutions.

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