Hello once again, and hope you’ve had a productive week.
At ARC IT Solutions we’ve been very busy, working on a site survey for a client who is expanding and moving to new premises, creating a spec for an Aussie company which needs a new website, and building a new PC for another client who needs Windows 7 to function properly with their bespoke software packages.
We’ve also launched a new website – www.blackberrystuff.co.uk – for a client, selling all kinds of Blackberry phones and accessories.
But enough about us, you’re here because you’re having headaches with your Blackberry – ones we didn’t cover with our first entry last week. Hopefully we can help you out with them this time.
A lot of people have been calling us lately because they can’t connect their Blackberry to an existing Enterprise Server account.
All you have to do is go through the following steps and your problem should disappear.
- Firstly, go into Options, then Advanced Options, and then Enterprise Activation.
- Type in the user’s email address, and then the activation password provided.
- Once you’ve done this the Blackberry will activate, although it may take a few minutes.
This is all assuming you have set up the user on the Enterprise Server, so check that first before going through the three steps.
Secondly, Blackberry memory leaks are also proving to be an issue. The device begins to ‘eat’ call logs and messages, making them mysteriously disappear. Your handset is doing this because it is running out of memory, and is trying to free up some space.
If you’re having this problem, you need to check the File Free info on your device. You can do this in one of two ways, either by going into Options, followed by Status; or by holding ALT, SHIFT and H all at the same time.
That will take you to a help screen, which tells you all kinds of techie stuff like your signal strength, your battery level, and loads of other things you couldn’t possibly be interested in. However it does also tell you how much room you have in your memory.
Ideally, you should have between 12 and 14mb of space, and this is expressed as the full number – i.e. 12000000 bytes, not 12mb. If you have less space than that, it’s time to delete some files and/or applications.
It’s probably best to go for applications first, as they take up most room. To do this, you need to go to Options, then Advanced Options, and Applications.
Then you’ll need to highlight the application you want to get rid of, select menu, and then delete.
You’ll need to reboot as well to finish everything off.
That’s it for now. We’ll be back with more suggestions on freeing up memory next week.
Have a good one!