Then to switch it back on hold the sleep/wake button until the Apple logo appears.

However, if this doesn’t work you can reset the iPhone settings by going to the home screen and then Settings > General > Reset > Reset All Settings. This will reset all of your preferences without deleting any media on your phone.

Besides not working itself, the app can cause problems with text/email messages, other apps and your battery. It can be a huge drain on your battery life, meaning you constantly have to charge it.

In a lot of cases the problem is isolated to things like not being able to upload a picture or change your status. Sadly, there doesn’t seem to be any easy cure for this yet.

However, you can try uninstalling your Facebook app and making sure you have the most recent version from here. You could also perform a wireless update by following Menu>Options>Advanced Options>Wireless Update.

Firstly,  if your iPhone doesn’t appear in iTunes you may need to update to the latest version.

You can do this by following this link and downloading the version featured on the Apple download page

You can set your iTunes to update automatically by downloading Apple Software Update here . However, this software will also inform you of other Apple updates other than just iTunes, for example QuickTime player updates.

If updating doesn’t work you may need to recharge the battery on the iPhone or disconnect any other USB devices and connect the iPhone to a different port. If all else fails try resetting your iPhone and/or computer.

The first thing you’re going to need once you’ve got messenger installed is people to talk to. You can request contacts much like you do on online messenger or social networking services.

Search for people by email or by their Blackberry PIN. Your PIN is an 8 digit code assigned to your Blackberry, it can be found in options/status/PIN.

To add people just click on Add a Contact in the drop down menu and it will ask you for either their email or PIN. Once they’ve accepted you, you can chat on messenger.

To change your screen name on messenger simply click the trackball and the menu should appear.

Here (like with most messenger programmes) you can change your username and status.

Lastly, to start a conversation simply click a contacts name then start conversation and you should be chatting away in no time.

You probably don’t want to pay for one either. Here’s how to do it for free.

Firstly, you have to set up your tcp settings, then in your Blackberry menu go to options, advanced options select TCP and enter your APN info for your GSM Service.

There’s a free browser available called Opera Mini Browser.  This is free to download and install onto your phone, however you still have to pay your standard connection charges from your GSM provider.

You can also use Opera Mini Browser on a variety of phones including iPhones.

If Opera Mini Browser doesn’t float your boat you could try using Bolt. However, this is far more basic that Opera Mini Browser.

Once you’ve changed your settings and installed your free browser you should be good to go. Just don’t forget you still have your standard fees from your GSM provider.

These tips will be especially useful to new owners of Blackberry’s. First up, we have installing a new media card on your blackberry.

This is a really easy one, however some people can have a bit of difficulty with it so here’s a step by step guide to installing your media card.

1. Firstly, remove the back cover from your phone and then if your SD card slot is underneath, remove the battery.

2. Once you’ve found the card holder unlock it by sliding the clasp, then insert your card reader into the slot within the clasp. Make sure that the pins on the media card match those on your Blackberry.

3. Carefully close the clasp and lock it by gently pushing upwards.

4. Re-attatch your Blackberry cover and switch on your phone. Once on, your Blackberry should display Memory Card Detected.

5. Head over to your options screen and make sure that media support is on and also turn mass storage support on. After that you should be able to use your media card on your Blackberry and enjoy the extra memory.

If you are having issues with your reception you can request a case or armband from Apple that fixes the problem rather easily, simply fix the case to your iPhone and you’re ready to go.

You can go to the Apple website (http://store.apple.com/uk/browse/home/shop_iphone/iphone_accessories/cases) and request a free case or a refund for anyone that’s already purchased one.

Hence the lack of posts recently. Sorry. Consider us told off and looking all sheepish in the corner.

Things have calmed down a bit now though so we will be getting the blog up and running again, and helping you out with your Blackberry technical issues.

Here are our top five problems (and how to solve them):

1. Screen is frozen
2. Not sending and/or receiving email messages
3. Can’t connect to existing Enterprise Server account
4. Messages and call logs disappearing
5. Trackball problems

As for those collaborations we mentioned, we have teamed up with Digitel Solutions to help anyone with iPhone issues and Jackson Group Chartered Accountants to relieve your stresses with Sage.

Make sure you tune in over the next few weeks as we go through the biggest problems with both.

Of all the problems we are asked about here at ARC IT Solutions, this is probably one of the most common.

So what can you do if you’re having trackball issues?  It’s not good news I’m afraid – there’s not much you can do at all.

It’s probably terminal, so you’ll have to contact your airtime provider for assistance. You basically need a new unit, so you should be able to replace it under your insurance policy.

It may not be completely unsalvageable, and your provider may decide to send  it to a Blackberry repair specialist.

In any case, you should probably check that your insurance policy is current, because otherwise a trackball problem could become an expensive ordeal.

Sorry to be the bearer of bad news!

Do you find that you’re PC or laptop is becoming increasingly unresponsive or just not running as smoothly as it did when you first bought it? If this is the case you are not alone – 9 out of 10 computers that we attend to are not performing as they should. But this often annoying problem is quick and easy to fix. ARC IT can carry out a laptop or PC service that will speed up your machine and enable you to get a longer life out of it, not only giving you more time but also help you to reduce costs. Why spend money on a new laptop when you can get more out of your existing one?

Our laptop MOT will:

• Check for Antispyware & Viruses that FREE antivirus programs cannot detect
• Clean Up Fix & optimise windows registry
• Check hard drive fragmentation – files will open quicker
• Optimise your performance and free up memory
• Remove temporary and corrupt files
• Modify automatic start-up programs to maximise memory
• Speed up your internet browser

If required we will remove all other security program and install AVG 9.0 internet security 1 year licence.

ARC iT return most laptops within 6 hours, depending on that amount of data on your hard drive and specification of your laptop.

Collect and return service available for £10