Archive for the ‘IT Supoprt’ Category

Simple iPhone Fixes 2: Locking or Freezing

Wednesday, August 4th, 2010

If your iPhone freezes or becomes unresponsive you can restart it by holding the sleep button until the red slider appears and then slide your finger across it to switch off the phone.

Then to switch it back on hold the sleep/wake button until the Apple logo appears.

However, if this doesn’t work you can reset the iPhone settings by going to the home screen and then Settings > General > Reset > Reset All Settings. This will reset all of your preferences without deleting any media on your phone.

iPhone Help: iTunes

Tuesday, August 3rd, 2010

In this blog we’re going to focus on some more simple issues that you can fix at home. Starting with compatibility between your iPhone and iTunes.

Firstly,  if your iPhone doesn’t appear in iTunes you may need to update to the latest version.

You can do this by following this link and downloading the version featured on the Apple download page

You can set your iTunes to update automatically by downloading Apple Software Update here . However, this software will also inform you of other Apple updates other than just iTunes, for example QuickTime player updates.

If updating doesn’t work you may need to recharge the battery on the iPhone or disconnect any other USB devices and connect the iPhone to a different port. If all else fails try resetting your iPhone and/or computer.

How to use Messenger on your Blackberry

Tuesday, August 3rd, 2010

Today we’re looking at setting another easy blackberry problem, setting up and using messenger. If your phone hasn’t come with messenger already, head over to the blackberry site for a download.

The first thing you’re going to need once you’ve got messenger installed is people to talk to. You can request contacts much like you do on online messenger or social networking services.

Search for people by email or by their Blackberry PIN. Your PIN is an 8 digit code assigned to your Blackberry, it can be found in options/status/PIN.

To add people just click on Add a Contact in the drop down menu and it will ask you for either their email or PIN. Once they’ve accepted you, you can chat on messenger.

To change your screen name on messenger simply click the trackball and the menu should appear.

Here (like with most messenger programmes) you can change your username and status.

Lastly, to start a conversation simply click a contacts name then start conversation and you should be chatting away in no time.

Opera Mini Browser

Monday, August 2nd, 2010

If your Blackberry can’t connect to the internet the chances are you haven’t purchased a data plan for internet access.


You probably don’t want to pay for one either. Here’s how to do it for free.


Firstly, you have to set up your tcp settings, then in your Blackberry menu go to options, advanced options
select TCP and enter your APN info for your GSM Service.

There’s a free browser available called Opera Mini Browser This is free to download and install onto your phone, however you still have to pay your standard connection charges from your GSM provider.


You can also use Opera Mini Browser on a variety of phones including iPhones.

If Opera Mini Browser doesn’t float your boat you could try using Bolt. However, this is far more basic that Opera Mini Browser.


Once you’ve changed your settings and installed your free browser you should be good to go. Just don’t forget you still have your standard fees from your GSM provider.

Fitting a new media card to your Blackberry

Thursday, July 29th, 2010

Today we’re focusing on the first of some simple Blackberry problems that you can easily fix or get around yourself at home.

These tips will be especially useful to new owners of Blackberry’s. First up, we have installing a new media card on your blackberry.

This is a really easy one, however some people can have a bit of difficulty with it so here’s a step by step guide to installing your media card.

1. Firstly, remove the back cover from your phone and then if your SD card slot is underneath, remove the battery.

2. Once you’ve found the card holder unlock it by sliding the clasp, then insert your card reader into the slot within the clasp. Make sure that the pins on the media card match those on your Blackberry.

3. Carefully close the clasp and lock it by gently pushing upwards.

4. Re-attatch your Blackberry cover and switch on your phone. Once on, your Blackberry should display Memory Card Detected.

5. Head over to your options screen and make sure that media support is on and also turn mass storage support on. After that you should be able to use your media card on your Blackberry and enjoy the extra memory.

Signal and Antenna Problems

Thursday, July 29th, 2010

A lot of people are having difficulty with the reception on their iPhone 4. This is due to a technical error in Apple’s design.

If you are having issues with your reception you can request a case or armband from Apple that fixes the problem rather easily, simply fix the case to your iPhone and you’re ready to go.

You can go to the Apple website (http://store.apple.com/uk/browse/home/shop_iphone/iphone_accessories/cases) and request a free case or a refund for anyone that’s already purchased one.