TESTIMONIALS

See what some of our clients say about us:

Envirocombustion Systems Limited

Envirocombustion are a service company like yourselves, we know it is important to support our customers and work things out with problems, arc I.T. has done that for us. arc I.T. are always on the end of a phone to answer questions from me or anyone else in our company, we can drop things off to him when we need to so he can work on promptly

Iain Webster http://www.envirocombustion.co.uk/ 17/12/2014

Potteries Fuels

"The standard of work provided by arc IT over the many years we have used them is of the highest quality and response times are exceptional, dealing with IT issues either over the phone, remotely or in person. arc IT have always provided a first-rate service and have always been available to discuss our requirements and needs, offering professional advice and assistance in helping us achieve our IT goals." In cases of emergency arc IT have implemented our business continuity plan to the letter to ensure we had the least amount of downtime possible.

Potteries Fuels - Gareth Leese 30/09/2015

Debt Stop Direct

arc I.T. give us immediate solutions to any problems we are experiencing. Excellent response to IT emergency particularly when we initially joined. In-depth knowledge of all aspects of IT.

Phil Thorpe http://www.debtstopdirect.co.uk/ 17/12/2014

Warehouse 6

Knowing that the arc I.T. are at the end of the phone whenever we need it gives us the reassurance we need to grow our business without worrying about our IT. Whenever we need assistance to support our infrastructure, arc I.T. never lets us. We were impressed by the range of solutions offered and flexibility to adapt to our individual requirements.

David Tunnicliffe http://www.warehouse6.co.uk 17/12/2014

Holdcroft Heating

Having worked with arc IT for several years now, I would gladly recommend their IT support services to anyone...they are a very flexible and professional company. When they say they will do something they will do it, and always follow up with a call to see if everything is okay. They deal with all our third party suppliers so that we get a resolution as fast as possible

Sue Hargreaves - Office Manager http://www.holdcroftheating.com/ 21/10/2015

SES

“arc IT have been helping us with all our IT support & we can fully recommend their professional friendly staff. Always available on the phone & when have called them out they have always managed to fix our problems. We are very pleased since we changed our IT support supplier.

A truly professional company who have taken time and effort to learn the requirements of our business and have tailored their service accordingly. All calls are answered immediately, with a timely, efficient resolution of our issues. It is reassuring knowing they are available when needed.”

SES - Manoj Raja 01/10/2015

RKW

arc I.T. Solutions have provided a full  IT support service to RKW since 2008, during this period we have grown as an organisation in terms of revenue, number of staff and have remote staff working through the globe. They have supported us throughout our continuing expansion and ensured we focus on our business with reassurance that the IT infrastructure underneath us can cope with the growing demand.

RKW have found arc I.T. to be pro-active, helpful, approachable, reliable and most of all dedicated to providing us with a modern, safe and secure IT system. They understand how IT issues impact our business and give us the flexible approach we need. We look forward to a long partnership together.

Dan Pass – Operations Director http://www.rkwltd.com 18/12/2014

Warehouse 6

We continue to be impressed with the levels of service and professionalism at arc I.T. Solutions. They provide excellent competitive Business IT Support with outstanding technical backup.

David Tunnicliffe – Managing Director http://www.digitelsolutions.co.uk 18/12/2014

Premier Fuels & Lubricants

Our team relies heavily on IT to deliver the excellent levels of customer service we need to maintain. We needed an email solution that was reliable and easy to use – arc I.T. helped us to migrate to a new system quickly and simply, and it’s great to know they are at the end of the phone whenever we need them.”

http://www.premierfuelsandlubricants.co.uk/ 17/12/2014

Pastel

"I would definitely recommend the I.T services of arc IT Solutions. Needing help setting up my business and network I spoke to arc who had considerable knowledge and clear expertise. All the work was done to a high standard, professionally and delivered promptly. They ensured we had everything we required. They also saved us money along the way streamlining the kit we already had. If we require support we are guaranteed a response at no extra cost, the support is also instantly available with connections to their knowledgeable technicians taking under 2 minutes. We have been with Arc I.T Services for many years now and I happy to say that the service is as excellent now as it was when we first signed up’

Mark Thorndike – Owner http://www.pastelsolutions.co.uk 18/12/2014

Direct Valeting

arc I.T.  worked with us to define the IT strategy that has given us the flexibility & scalability we needed as the business has grown. arc I.T. are the perfect IT support company for us, speaking plain English, without the jargon and responds quickly  when the need arises – 90% of our issues are analysed & resolved remotely without needing to get an engineer onsite. We’ve found them to be professional, reliable and responsive - and their open approach and predictable costs helps us immensely.”

Mark Duggins – Finance Director http://www.directcarvaleting.co.uk/ 17/12/2014

Air Products

We needed to move a number of domains over to another service provider as quickly as  possible with as little or no interruption to our website operation. There are a plethora of IT company’s to choose from but arc I.T. seemed to have the edge with the speed and efficiency in which we could make the change along with the assurance that we could rely on their support and person to person interaction, rather than a faceless control panel. Our hosting was switched without interruption to our services and with little input from ourselves saving us both time and money. We’re now getting a better service at a lower cost.

Lee Garner - IT Director http://www.airproducts.co.uk 18/12/2014

Recol Limited

Recol's business is complex and choosing an IT support partner that is both reliable and responsive is critically important to the smooth running of our operations. We have worked with arc IT since 2012 and have been continuously impressed with their excellent levels of customer service and support.

The staff at arc IT are polite are genuinely interested; friendly, and approachable. The team always call back when promised, which in its self is a fantastic service that a lot of companies offer but do not fulfil.

Our staff are never made to feel at fault and the response from the arc IT Support Team is never a negative one, but one of reassurance and positive feedback - and always ask "if there's anything more they can do to help".

They will work through day and night to solve any issue that may occur to ensure your business runs as smoothly as possible

Noel Lovatt

Commercial Director

Noel Lovatt www.recolltd.com 05/10/2015

Datadrivenlogistics

In the face of strong competition, arc I.T. secured our business thanks to their good reputation for providing quality solutions, their ability to act quickly and offer a cost effective service. Web design consulting and production services have surpassed our initial expectations and we are looking forward to a favourable response from our own clients as a result. Delivery proved on time and within budget, and included the flexibility required and to be expected from a service that is likely to provoke a range of individual opinions.

Kevin Griffiths – Managing Director http://www.datadrivenlogistics.com 18/12/2014

Morris Lubricants

arc I.T. were brought in to design a bespoke easy to use content management system for Morris lubricants. The CMS site enables us to add and amend the content as and when required. arc I.T. worked in tandem with our designers and was able to produce the new  www.morrislubricants.co.uk ahead of schedule.

We have received positive feedback from Morris staff and customers.

Adrian Hill BSc. – Product and Marketing Manager 18/12/2014